ORGANIC KASHMIR shall supply the goods within India to the delivery address stated - if not expressly required to the contrary - against credit card payment, bank debit, COD, payment in advance or invoice (regular customer service).
From an order value of INR 500.00, delivery within India shall be free of dispatch costs.
For national payments by COD, fees shall be caused by delivery. The fees shall be stated in the order process and in the order confirmation.
All and any dispatch and COD costs shall be stated on the order and the online confirmation.
If a delivery - also as part of the gifts service - is not accepted or does not arrive due to a false delivery address on the part of Customer, ORGANIC KASHMIR can charge the dispatch costs incurred from a repeat service.
If account or card data are stated incorrectly, ORGANIC KASHMIR shall be allowed to debit the bank fees or the expenditure incurred subsequently.
In general, the commodities shall be dispatched on the weekday following receipt of the order. The further duration of delivery shall be determined by the parcel delivery enterprise (e.g. Speed Post or Courier) and cannot be influenced by ORGANIC KASHMIR, with the result that we can assume no guarantee for the duration of dispatch stated. In normal cases, the dispatch duration within India is only 12-48 hours.
We dispatch within India. Dispatch to other countries shall be by agreement. All and any customs charges and costs of international payments shall be charged to Customer and can be incurred subsequently, i.e. not stated on the order confirmation.
Important Notice: It has come to our notice that the Customs Department in Italy, Costa-Rica and Czech Republic may have begun charging an additional amount as Custom Clearance fee, in these specific cases, the additional charge will have to be borne by the customer.
Please note that we do not accept cancellations once the teas have been dispatched from our fulfillment center.
As a rule, your order leaves our house within 1 - 3 weekdays after receipt of the order. For dispatch within India, delivery normally takes 2 - 4 days. And to other foreign countries 7 - 21 days. We would request your understanding for the fact that delivery times are outside our sphere of influence.